Frequently Asked Questions​

Do you ship outside of the US?

We are currently offer shipping to the United States, Canada, and Puerto Rico. We are hoping to expand our International Shipping to more countries in the future.

What is our cancellation policy?

Customers may cancel their order at any time before the order has been processed with no cancellation fees. Simply contact us by email at candystop17@gmail.com or send us a direct message.
We are unable to provide refunds and/or stop shipments once the order has been processed and shipped. If your box has already shipped and you refuse the shipment you will still be responsible for the charges associated with the shipment.

​When do I get charged?

​Customers will be charged one payment at the time of ordering.

Can I return or exchange an item?

We are unable to accept or offer exchanges as it is an edible product.

Product Substitutions

Due to product availability from Manufacturers/Distributors, some products may be substituted for other products. Product lists include in our boxes are pre-printed and may not reflect items that are being substituted in the boxes.

Custom and personalized orders

The answer is yes. Many of our Specialty Boxes have an option for personalization of the letter already included in the box. If you would like to add an additional letter or message to a box please email us at candystop17@gmail.com with your information and the message you would like to include.

Will I be notified when my products have shipped?

​Yes. Since each of our products is made to order once our team has processed them and shipped them. You will receive an email (to the address you provided) with the tracking information for your purchase.

Shipping Issues

Once an order has been processed and sent to USPS we have no control over how the product ships. We see as much on our end as you see on yours when it comes to delivery tracking.

If a product is lost/stolen/or delayed you must contact your local post office to find out more information.
To find more information on how to contact your local post office use the URL below.
www.usps.com/find-location

We will do what we can on our end to help you through any shipping issues that may arise.

Product/Order Issue

If you have a question or a concern about your order once it arrives, we must be contacted within 24-hours of the package being delivered by messenger or by email.
Please include your name, order number, what the issue is, and photos (if you can). You will be contacted back within 24 hours.